Smith.ai
24/7 AI receptionists and live human agents working together as one intelligent front office workforce.
About Smith.ai
Smith.ai provides an intelligent front office solution that combines AI receptionists with a live human agent network to handle inbound calls 24/7 for service businesses. The platform uses AI to perform complex intake, lead qualification, call routing, data lookups, and workflow automations — while seamlessly escalating to 500+ North American live agents when human interaction is needed. It is purpose-built for industries such as law firms, home services, IT/MSPs, and marketing agencies.
The system integrates directly with CRMs, calendars, case management tools, and 7,000+ other business applications, eliminating manual data entry and ensuring every call results in a logged, transcribed, and summarized outcome. Smith.ai's "Quality Flywheel" continuously trains, tests, deploys, and analyzes interactions using both AI and human reviewers to improve performance over time.
Smith.ai positions itself as an enterprise-grade yet affordable alternative to traditional in-house receptionists, offering 24/7 coverage starting at $500/month compared to the $4,000+/month cost of a traditional 9–5 receptionist. Having powered over 25 million calls across 10 years in business, the platform serves solo practitioners, growing firms, and established enterprises alike.
Key Features
- ✓AI-powered 24/7 call answering with complex intake and lead qualification
- ✓Hybrid AI + live agent network with 500+ North American agents available on demand
- ✓Intelligent call routing and conditional transfers based on custom business logic
- ✓Real-time integrations with CRMs, calendars, and 7,000+ business apps for automated data sync
- ✓Call recording, transcription, and instant summarization after every interaction
- ✓Custom qualification workflows and FAQ handling tailored by industry and practice area
Details
- Pricing Model
- Paid
- Starting Price
- $500/month
- Founded
- 2015
- Headquarters
- Palo Alto, CA
Service Verticals
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