Goodcall
AI Phone Agent and Virtual Receptionist — answer and automate customer service and sales calls in minutes.
About Goodcall
Goodcall is an Agentic Voice AI platform that enables service businesses to automate inbound phone calls using AI-powered virtual receptionists. Born out of Google in 2017, the platform allows businesses to launch a custom AI phone agent in minutes by connecting their website, Google listing, or business details — no engineering team required. With over 50,000 unique agents launched and 60+ million voice interactions processed, Goodcall serves businesses ranging from solopreneurs to publicly traded enterprises.
The platform handles a wide range of phone-based tasks including customer support, appointment scheduling, lead capture, and call routing. Goodcall agents integrate with CRMs, calendars, and tools like Google Sheets to eliminate manual data entry and streamline operations. Agents can be deployed as a first line of support or as backup when staff are busy, with customizable escalation workflows for complex queries.
Goodcall is built with enterprise-grade security, holding SOC2 Type II, ISO 27001, and HIPAA compliance certifications. Its analytics dashboard provides deep insights into call automation rates, caller behavior, and interaction outcomes, helping businesses continuously optimize their phone operations.
Key Features
- ✓AI phone agent launch in minutes with no engineering required
- ✓Appointment scheduling with CRM and calendar sync
- ✓Inbound lead capture shared via SMS, email, Google Sheets, or CRM
- ✓Customizable agent logic, workflows, skills, and greetings
- ✓Analytics dashboard tracking call automation rates, duration, and caller intent
- ✓HIPAA-compliant security with SOC2 Type II and ISO27001 certifications
Details
- Pricing Model
- Freemium
- Founded
- 2017
- Headquarters
- California, USA
Service Verticals
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