ElevenLabs Conversational AI

ElevenLabs Conversational AI is a platform for building and deploying AI-powered voice and chat agents that can handle real-time customer interactions across industries. It replaces traditional IVR systems and rule-based chatbots with intelligent agents that understand intent, maintain context across channels, and respond naturally in over 70 languages — all with sub-second latency. The platform supports a wide range of use cases including customer support automation, lead qualification, appointment scheduling, order management, and healthcare patient intake, serving businesses of all sizes from solo operators to large enterprises.

The platform enables users to spin up a conversational AI agent in minutes using simple prompts or prebuilt templates, with no coding required. Agents can be connected to custom knowledge bases, configured with defined workflows and escalation paths, and integrated with popular tools like Zapier, Stripe, Twilio, Zendesk, HubSpot, and Cal.com. Enterprise features include SOC 2, HIPAA, and GDPR compliance, regional data residency, zero retention modes, and granular team permissions.

ElevenLabs differentiates itself through its library of 10,000+ expressive voices (including voice cloning), emotionally aware and contextually adaptive responses, and a co-located AI pipeline (ASR, NLU, LLM, TTS) designed to minimize latency. The platform has powered over 5 million agent launches and is trusted by companies such as Revolut, Klarna, Deutsche Telekom, and Epic Games.