Bland
Voice AI that handles every call, 24/7 — automate phone agents for teams that can't afford to miss calls.
About Bland
Bland is an enterprise voice AI platform that enables businesses to build, run, and monitor AI-powered phone agents capable of holding real conversations at scale. The platform supports both inbound and outbound calls, with agents that sound human and operate on Bland's own infrastructure — not a wrapper for OpenAI — ensuring data never passes through third parties. It is purpose-built for complex, regulated industries such as healthcare, finance, and insurance.
The platform offers a full suite of tools including an AI agent builder (Norm), automated testing (Tornado Mode), real-time guardrails, and deep observability features. It integrates with existing telephony, CRM, and scheduling stacks via a full REST API, supporting platforms like Twilio, Salesforce, HubSpot, Genesys, and more. Enterprise deployments typically go live within 30 days, guided by Bland's Forward Deployed Engineer team.
Bland is designed to scale call center operations without increasing headcount, handling use cases such as appointment booking, lead qualification, IVR replacement, and outbound sales. It meets rigorous compliance standards including SOC 2 Type II, HIPAA, PCI DSS v4.0, and GDPR, making it suitable for the most security-sensitive enterprise workloads. The platform supports 40+ languages with real-time translation available in 23 of them.
Key Features
- ✓AI phone agent builder (Norm) with no voice AI experience required
- ✓Tornado Mode for automated scenario testing and canary rollouts
- ✓Real-time guardrails to monitor calls and enforce compliance rules
- ✓Full observability with real-time call watching and custom data extraction
- ✓Integrations with telephony, CRM, scheduling, and automation platforms via REST API
- ✓40+ language support with real-time translation in 23 languages and custom voice cloning
Details
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